Refund policy

Returns & Cancellations Policy

Because fragrance is a deeply personal item, we do not accept returns on any of our products.

Cancellations: Orders may be canceled only before the item has shipped. Once your order has shipped, it can no longer be canceled or returned.

To request a cancellation, contact us at +(840) 242-0101 as soon as possible. We'll do our best to accommodate the request if the order hasn't yet left our facility, but cannot guarantee cancellation once fulfillment has begun.

Damages and issues

Please inspect your order upon reception and contact us immediately at +(840) 242-0101 if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

As we do not accept returns, refunds are only issued in cases of order cancellation prior to shipment, or for items confirmed defective, damaged, or incorrect upon arrival. Approved refunds will be issued to your original payment method within 10 business days. If more than 15 business days have passed since a refund was approved, please contact us at +(840) 242-0101.